BUSINESS TERMS & CONDITIONS
GENERAL NOTE
All Prices are based on fares and other costs. The prices are subject to change without prior notice if fares or the costs subsequently vary.
DEPOSITS
A deposit payment can range from 20 – 30% depending on the time frame of booking, to start of Safari. We shall issue the company’s invoice which shall indicate the amount expected to be paid. Rest payment must always be 4 – 8 weeks prior to commencement of the Safari and must be paid in full. For last minute bookings, Evergreen Holidays Africa Ltd. Reserves the right to full payment upfront.
PAYMENTS
The below are the types of payment methods we deem acceptable.
- Bank Transfers: Where payments are made via bank transfer, all charges are to be paid by the client.
- Credit Card Payments: Please note that in case of any payments made by on credit cards, a surcharge can be added to process the payment (We shall communicate it in writing).
- Cash Payments: Take note that all cash payments are accepted in the following currencies, dollars, euros and/or Kenya shillings. Any exchange rates shall be communicated.
CANCELLATION
In case of any cancellation, the supplier (Evergreen Holidays Africa Ltd.) must be immediately notified beforehand. Under this circumstances, the deposit is non-refundable. Note the below: –
- Cancellation of 90 days and over – Deposit forfeit.
- Cancellation of between 90 – 60 days – 50%
- Cancellation of between 59 – 31 days – 75%
- Cancellation of between 30 – Date of travel – 100% of the full amount.
DOCUMENTATION
- Your passport – make sure it hasn’t expired or is close to expiring.
- A copy of the picture page of your passport stored in a place separate from the place you plan to store your passport.
- A copy of your itinerary.
- Originals or paper copies of your tickets (plane, train, etc.) which may be necessary.
- International driver’s license in case you are planning to drive.
- Consider keeping some cash in a safe place in your hotel in event of emergency.
- We highly recommend you to have a travel insurance.
- Your hotel confirmation information.
